Below you will find general terms and conditions that you can use for your online shop.  Please note: No rights can be derived from these general terms and conditions. Consult a lawyer if you have any doubts about their content.  

Article 1 – Definitions 

In these terms, the following are understood: 

Statutory withdrawal period : the period within which the consumer can exercise their right of withdrawal; this is 14 days. You can return the product within the withdrawal period as long as it is unopened and unused.

Consumer : the natural person who is not acting in the course of a profession or trade and concludes a distance contract with the entrepreneur; 

Day : Calendar day; 

Continuous transaction : a distance selling contract concerning a series of products and/or services, the delivery and/or acceptance obligation of which is spread over a longer period of time; 

Sustainable data carrier : any means that enables the consumer or entrepreneur to store information addressed personally to him or her in such a way that future access and unaltered reproduction of the stored information is possible. 

Right of withdrawal : the possibility for the consumer to withdraw from the distance selling contract within the withdrawal period; 

Entrepreneur : the natural or legal person who offers products and/or services to consumers via distance selling; 

Distance selling contract : a contract in which, within the framework of a system organized by the trader for the distance selling of products and/or services, only one or more techniques for distance communication are used until the conclusion of the contract; 

Telecommunication technology : a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same room. 

General Terms and Conditions : these General Terms and Conditions of the entrepreneur. 

Article 2 – Identity of the entrepreneur

Email: info@Nole-cosmetics.com
TEL: +31624960588

Available Monday to Friday: 9:30 am to 6:30 pm.
Response within 24 hours.

Company information:
Nole by Levib Products.
Commercial Register: 73163198.
VAT ID No.: NL002239111B18.
Dobbedreef 218, 2331ML
Leiden
, Netherlands

Article 3 – Scope 

These terms and conditions apply to every offer made by the entrepreneur, as well as to every distance selling contract and every order between entrepreneur and consumer. 

Before the distance selling contract is concluded, the consumer will be provided with the text of these General Terms and Conditions. If this is not reasonably possible, the consumer will be informed before the distance selling contract is concluded that the General Terms and Conditions can be viewed at the trader's premises and will be sent free of charge upon request. 

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically so that the consumer can easily save them on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the General Terms and Conditions can be viewed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request. 

If, in addition to these General Terms and Conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting General Terms and Conditions, the consumer may always invoke the applicable provision that is most advantageous to him. 

If one or more provisions of these General Terms and Conditions are wholly or partially invalid or declared invalid at any given time, the remainder of the contract and these terms and conditions shall remain in force, and the provision in question shall be promptly replaced by mutual agreement with a provision that achieves the purpose of the original provision as closely as possible. 

Situations not covered by these terms and conditions shall be judged “according to the spirit” of these terms and conditions. 

Any ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions shall be interpreted “according to the spirit” of these terms and conditions. 

Article 4 – The Offer 

If an offer has a limited validity period or is subject to certain conditions, this will be explicitly stated in the offer. 

This offer is non-binding. The company reserves the right to change and adjust the offer. 

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a sound assessment of the offer. If the business uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the business. 

All images, specifications and information in the offer are indicative and cannot give rise to any claim for damages or contract termination. 

Product images are a true representation of the products offered. The seller cannot guarantee that the colors shown exactly match the actual colors of the products. 

Each offer contains information that clearly explains to the consumer the rights and obligations associated with accepting the offer. This applies in particular to: 

The price includes taxes; 

any applicable shipping costs; 

the manner in which the contract is concluded and what actions are required for this; 

whether the right of withdrawal applies or not; the payment, delivery and execution methods of the contract; 

the period for accepting the offer or the period during which the entrepreneur guarantees the price; 

the level of the tariff for long-distance communication when the costs for using the technology for long-distance communication are calculated on a basis other than the regular basic tariff for the means of communication used; 

whether the contract is archived after its conclusion and, if so, how it can be viewed by the consumer; 

the way in which the consumer can check and, if desired, correct the data he has provided under the contract before concluding the contract; 

the other languages ​​in which the contract can be concluded besides Dutch; 

the codes of conduct to which the entrepreneur is subject, and how the consumer can access these codes of conduct electronically; and 

the minimum duration of the distance selling contract in the case of a continuing transaction. 

Optional: available sizes, colors, material types. 

Article 5 – The Treaty 

Subject to the provisions of paragraph 4, the contract is concluded at the time of acceptance of the offer by the consumer and fulfillment of the conditions stipulated therein. 

If the consumer has accepted the offer electronically, the business must immediately confirm receipt of the acceptance electronically. As long as the business has not confirmed receipt of this acceptance, the consumer may withdraw from the contract. 

If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect electronic data transmission and ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures. 

Within the framework of legal regulations, the business owner may obtain information about the consumer's ability to meet their payment obligations, as well as about all facts and factors relevant to the responsible conclusion of the distance selling contract. If, based on this investigation, the business owner has good reason not to conclude the contract, they are entitled to refuse an order or inquiry or to make its execution subject to special conditions. 

The entrepreneur will provide the consumer with the following information in writing or in a way that allows the consumer to store it on a durable medium: 

  1. the visiting address of the entrepreneur's branch where the consumer can submit complaints;  
  2. the conditions and manner in which the consumer can exercise their right of withdrawal or a clear statement that the right of withdrawal is excluded; 
  3. Information about warranties and existing after-sales service; 
  4. the data contained in Article 4(3) of these terms and conditions, unless the trader has already provided this information to the consumer before the performance of the contract; 
  5. the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite. 

In the case of a continuing obligation, the provision in the previous paragraph applies only to the first delivery. 

Every contract is concluded subject to the condition precedent that the products in question are sufficiently available. 

Article 6 – Right of withdrawal 

When purchasing products, the consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins on the day after the consumer or a representative previously designated by the consumer and known to the trader receives the product. 

During the withdrawal period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep it. If they exercise their right of withdrawal, they will return the product to the trader with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the clear and reasonable instructions provided by the trader. 

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the trader within 14 days of receiving the product. This notification must be made in writing or by email. After notifying the trader that they wish to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the returned goods were sent back in a timely manner, e.g., by means of a shipping receipt. 

If, after the purchase, the customer has not notified the seller within the periods specified in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal, or has not returned the product to the entrepreneur, the purchase is binding. 

Article 7 – Costs in case of cancellation 

If the consumer exercises their right of withdrawal, the consumer bears the costs for returning the products. 

If the consumer has paid an amount, the business will refund this amount as quickly as possible, but no later than 14 days after the cancellation. This is conditional upon the product already having been received back by the online retailer or verifiable proof of complete return being provided. 

Article 8 – Exclusion of the right of withdrawal 

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer, at least in good time before the conclusion of the contract. 

The exclusion of the right of withdrawal is only possible for the following products: 

  1. which were manufactured by the entrepreneur according to the consumer's specifications; 
  2. that are clearly personal; 
  3. which, due to their nature, cannot be returned; 
  4. which can spoil or age quickly; 

 

  1. whose price is tied to fluctuations in the financial market, over which the entrepreneur has no influence; 
  2. for individual newspapers and magazines; 
  3. for audio and video recordings as well as computer software where the consumer has broken the seal. 
  4. for hygiene products where the consumer has broken the seal. 

The exclusion of the right of withdrawal is only possible for services: 

  1. relating to accommodation, transport, restaurant or leisure activities to be provided on a specific date or within a specific period; 
  2. whose delivery has begun with the express consent of the consumer before the withdrawal period has expired; 
  3. which concern betting and lotteries. 

Article 9 – The Price 

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates. 

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no control, at variable prices. This link to fluctuations and the fact that any prices quoted are indicative prices will be stated in the offer. 

Price increases within 3 months of the conclusion of the contract are only permissible if they are due to legal regulations or provisions. 

Price increases after 3 months from the conclusion of the contract are only permissible if the entrepreneur has agreed to this and: 

  1. they are attributable to legal regulations or provisions; or 
  2. The consumer has the right to terminate the contract with effect from the day of the price increase. 

The prices quoted in the offer for products or services include VAT. 

All prices are subject to change without notice. We accept no liability for the consequences of such errors. In the event of a printing error, the seller is not obligated to deliver the product at the incorrect price. 

Article 10 – Conformity and Guarantee 

The contractor warrants that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable requirements for quality and/or usability, and the legal provisions and/or official regulations in force at the time of conclusion of the contract. If agreed, the contractor also warrants that the product is suitable for a use other than its normal use. 

A warranty given by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the contract. 

Any defects or incorrectly delivered products must be reported to the supplier in writing within 14 days of delivery. Returned products must be in their original packaging and in new condition.

The seller's warranty period corresponds to the manufacturer's warranty period. However, the seller is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal circumstances or otherwise handled improperly or are contrary to the instructions of the entrepreneur and/or the handling on the packaging;

The defects arose wholly or partly due to government regulations that have been or will be issued concerning the type or quality of materials used.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care in accepting and executing orders for products.

The delivery location is the address that the consumer has provided to the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the company will process accepted orders with due diligence, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. Should delivery delays occur, or should an order not be fulfilled or only partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In this case, the consumer has the right to cancel the contract free of charge and is entitled to any applicable compensation.

In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as quickly as possible, but no later than 14 days after the termination.

If delivery of an ordered product is impossible, the seller will endeavor to provide a substitute product. The customer will be clearly and understandably informed that a substitute product is being delivered, at the latest upon delivery. The right of withdrawal cannot be excluded for substitute products. The seller bears the costs of any return shipment.

The consumer bears the risk of damage to and/or loss of products until the time of delivery to the consumer.

Article 12 – Ongoing transactions: Duration, termination and renewal Termination

The consumer may terminate a contract concluded for an indefinite period and aimed at the regular supply of products (including electricity) or services at any time, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate a contract concluded for a fixed term and aimed at the regular supply of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer can cancel the contracts mentioned in the previous paragraphs:

You can terminate at any time and it is not limited to termination at a specific time or within a specific period;

at least terminate them in the same way as they were concluded by him;

Always terminate with the same notice period as the employer has set for themselves.

extension

A contract concluded for a fixed term and aimed at the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

Notwithstanding the previous paragraph, a fixed-term contract aimed at the regular delivery of daily, weekly and monthly newspapers and magazines may be tacitly renewed for a fixed period not exceeding three months, provided that the consumer can terminate the renewed contract at the end of the renewal period with a notice period not exceeding one month.

A contract concluded for a fixed term and aimed at the regular supply of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months applies if the contract aims at the regular delivery of daily, weekly and monthly newspapers and magazines, but less than once a month.

A limited-term contract for the regular delivery of daily, weekly and monthly newspapers and magazines (trial or introductory subscription) will not be tacitly renewed and will end automatically after the trial or introductory period has expired.

Length of time

If a contract has a term of more than one year, the consumer can terminate the contract at any time after one year with a notice period of no more than one month, unless reason and fairness argue against termination before the end of the agreed term.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period as defined in Article 6, paragraph 1. In the case of a service contract, this period begins upon receipt of the consumer's confirmation of the contract.

The consumer is obliged to immediately report any inaccuracies in the payment details provided or mentioned to the entrepreneur.

In the event of late payment by the consumer, the entrepreneur has the right, unless otherwise stipulated by law, to charge the consumer the reasonable costs announced in advance.

Article 14 – Complaints policy

Complaints regarding the performance of the contract must be submitted fully and unambiguously to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the company will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, the company will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved amicably, a dispute arises which is subject to dispute resolution.

A complaint does not exclude the entrepreneur's obligations, unless the entrepreneur states otherwise in writing.

If a complaint is deemed justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer is resident abroad.

"Nole Cosmetics") by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (Section 13 of the German Civil Code).
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 of the German Civil Code).

2. Contracting parties, conclusion of contract

The purchase agreement is concluded with:

Nole Cosmetics GmbH,
Musterstraße 12,
12345 Berlin, Germany
📧 Email: support@nole-cosmetics.com

Ordering process:

  1. The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online display.

  2. By clicking the "Buy now" button, you are submitting a binding offer to purchase the goods contained in the shopping cart.

  3. The contract is concluded as soon as we confirm your order by email or deliver the goods.

3. Prices and shipping costs

All prices quoted are in euros (€) and include VAT .

We may charge shipping costs, which will be clearly displayed during the order process. We offer free shipping within Germany
for orders over €49 .

4. Delivery and availability

We deliver within Germany and to selected EU countries.
Unless otherwise stated, delivery takes 2–4 business days within Germany and 5–10 business days abroad.

Should an ordered product be unavailable, we will inform you immediately. Any payments already made will be refunded without delay.

5. Payment terms

The following payment methods are available in the online shop:

  • PayPal

  • Klarna (invoice, instant bank transfer, installment purchase)

  • Credit card (Visa, Mastercard)

  • Stripe

Your account will be debited immediately after you complete your order.
If you select "Klarna" as your payment method, Klarna's terms and conditions and privacy policy also apply.

6. Retention of title

The goods remain our property until full payment is received.

7. Right of withdrawal for consumers

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

8. Returns

Please send returns to the following address after prior arrangement:

Nole Cosmetics GmbH – Returns Department,
Musterstraße 12,
12345 Berlin, Germany

The buyer is responsible for return shipping costs if the delivered goods match the order.
We will, of course, cover the return shipping costs for damaged or defective products.

9. Warranty and Liability

The statutory warranty rights apply.
We are only liable for damages resulting from intent or gross negligence.
In cases of slight negligence, we are only liable for damages arising from the breach of essential contractual obligations, but only up to the amount of foreseeable, typical contractual damages.

Liability for consequential damages, lost profits or other financial losses is excluded.

10. Vouchers & Discount Offers

Discount codes or vouchers are only valid during the specified period and according to the stated conditions.
Cash payment is excluded. Multiple discount offers cannot be combined.